Terms & Conditions
Booking, Rescheduling, Cancellation & Refund Policy
You may reschedule or cancel your booking up to 48 hours before your scheduled session. Unfortunately, changes cannot be accommodated within 48 hours of the original session time.
Block Booking Terms:
Block bookings can be purchased and scheduled at your convenience, and you're able to reschedule or cancel a booking up to 48 hours before a lesson.
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10 x 1:1 Lessons / 10 x Baby Swim Classes: Valid for booking within 140 days from the date of purchase.
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5 x 1:1 Lessons / 5 x Endurance Swim Sessions: Valid for booking within 70 days from the date of purchase.
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Performance Package: All included sessions are valid for booking within 168 days from the date of purchase.
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Analysis Session (included in the Analysis & Online Coaching Program): Valid for booking within 30 days from the date of purchase.
Gift Certificates:
All gift certificates are valid for 12 months from purchase date.
Refund Policy:
Please note, all bookings at The Station by Give It A Tri (including Swim Academy) are non-refundable.
By completing your booking with Give It A Tri Ltd., you agree to the terms and conditions outlined above.
Injury Waiver & Release of Liability
By completing a booking Give It A Tri Ltd., you acknowledge that participation in swimming lessons, training sessions, or any related activities at Give It A Tri involves inherent risks, including the possibility of injury, accidents, or other physical harm.
You voluntarily assume full responsibility for any risks, injuries, or damages, known or unknown, which may occur as a result of your participation or the participation of your child/ward in these activities.
I agree to the following:
Medical Fitness: You confirm that you, or your child/ward, are physically fit and have no medical condition that would prevent safe participation in swimming activities.
Assumption of Risk: You understand that swimming, including lessons and endurance training and any other related activity at Give It A Tri, involves physical exertion and accept full responsibility for any injuries or accidents that may result.
Release of Liability: You hereby release, discharge, and hold harmless Give It a Tri Ltd., its instructors, employees, and agents from any and all liability, claims, demands, or actions arising out of or related to any loss, damage, or injury, including death, that may be sustained by you or your child/ward while participating in any activities at Give It A Tri Ltd..
Emergency Medical Treatment: In the event of an emergency, you authorise Give It A Tri and its staff to seek medical treatment for you or your child/ward if necessary.
Privacy Policy
WHO WE ARE
Give it a Tri ltd ® (Registered Trademark). Registered in England & Wales. Company Number 15286822. Our website address is: www.giveitatri.org . This Privacy Policy explains how we use any personal information that we collect about you when you use this website.
TOPICS
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What information do we collect about you?
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How will we use the information about you?
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Medical information
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Acuity Scheduling
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Website contact form
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Email marketing communications
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Access to your information and correction (Subject Access Request)
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Cookies
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Other websites
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Changes to our privacy policy
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How to contact us
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
Give it a Tri takes client security and privacy very seriously. We do not share any information with third parties, nor do we collect or retain any information other than that necessary for us to provide our services to you.
We collect the following types of information about you: Your name, address, contact telephone number and email address. This data is collected to communicate with our clients to send session confirmations and reminders, session and package purchases, refunds, and cancellations. We also require that new clients complete a medical information form prior to their first session (see below).
We collect website usage information by means of cookies. For more information, consult the Cookies section below.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We will use your personal information necessary to enable us to provide our services to you. This information is only viewed by class administrators. We store the information securely and destroy it securely if it is no longer required by Give it a Tri. We will remove this information from our system 7 years after your last visit to Give it a Tri.
We do not share any information with unrelated third parties, nor do we collect or retain any information other than that required for the provision of our services.
MEDICAL INFORMATION
To safeguard the health of our clients, we ask clients to complete medical information form prior to their first visit to Give it a Tri. The information gathered on this form is strictly confidential and used solely to inform our coaches of any medical conditions. This information enables our coaches to provide safe alternative options during sessions, and, where necessary, advise clients from undertaking the session that they wish to enrol in. New online clients are requested to give us relevant medical information when booking their first session.
ACUITY SCHEDULING
Give it a Tri uses third party software provided by Acuity Scheduling to manage sessions. To use this function, clients need to register with the Give it a Tri Scheduling system. Once registered, clients can modify their personal information or delete their account.
Acuity Scheduling is affiliated to Squarespace, and stores all data in servers and backup servers located in the United States. Acuity Scheduling has Privacy Shield certification which complies with GDPR regulations relating to transferring data outside of the EU.
Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines. You can also consult Squarespace's Terms of Service page here.
Give it a Tri Fitness Hub
The Give it a Tri Fitness Hub is located within Rainbow Estate in Raynes Park. Online bookings are managed by users directly using their Acuity Scheduling accounts. Bookings made in person or by telephone are managed by the office team at Give it a Tri.
WEBSITE CONTACT FORM
Should you require more information about Sessions that we provide, you can contact us via the contact form on our website. To process your query, we request that you complete all fields (email, first name and surname, service and message). All messages sent via the contact form are sent to giveitatri.leisure41@gmail.com, to which only administrators have access. You can request a copy of correspondence, its removal or correction, as stipulated in the Subject Access Request section.
EMAIL MARKETING COMMUNICATIONS
We would like to send you information about Give it a Tri coaching services. For this purpose, Give it a Tri uses Mailchimp to send email marketing communications. If you have consented to receive marketing, you may opt out at any time. If you no longer wish to be contacted for marketing purposes, you can unsubscribe yourself by using the unsubscribe link found at the foot of all email communications. You can also request to be taken off of our mailing list by sending an email to Giveitatri.leisure41@gmail.com.
Click on the following links to consult Mailchimp's Privacy Policy and Terms and Conditions.
ACCESS TO YOUR INFORMATION AND CORRECTION (SUBJECT ACCESS REQUEST)
Under GDPR, individuals have a right to request what data is held on them (known as Subject Access Request). It is our obligation to provide this information within 30 days. If you would like a copy of some or all of you information, please email Giveitatri.leisure41@gmail.com
We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove any information you think is inaccurate. Please contact Giveitatri.leisure41@gmail.com or write to us at the address above.
COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is to track visitor use of the website and to compile statistical reports on website activity.
For further information, visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser to not accept cookies. The websites mentioned above give instructions as to how you can remove cookies from your browser. However, as a result, some of our website features may not function.
The cookies used on our website do not collect uniquely identifying information but assist in the website experience to the user. Google’s Remarketing feature uses Cookies to serve relevant messages based on users' past visits to our website.
OTHER WEBSITES
Our website contains links to other websites offering educational or informative information. Give it a Tri is not responsible for the contents of these website. This Privacy Policy applies only to the Give it a Tri’s website. If you visit any of the websites linked on this website, you should read their own privacy policies.
SECURITY OF INFORMATION
Personal information collected by Give it a Tri and our website is stored in secure operating environments that are not available to the public. Give it a Tri will protect your personal information regardless of where we process or store your data.
YOUR RIGHTS AS A DATA SUBJECT
At any point whilst Give it a Tri is in possession of, or processing, your personal data, all data subjects have the following rights:
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Right of access – you have the right to request a copy of the information that we hold about you;
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Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete;
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Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records;
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Right to restriction of processing – where certain conditions apply you have a right to restrict the processing;
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Right of portability – you have the right to have the data we hold about you transferred to another organisation;
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Right to object – you have the right to object to certain types of processing such as direct marketing; and
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Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
If Give it a Tri refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Give it a Tri can confirm what information it holds about you and how it is processed.
YOU CAN REQUEST THE FOLLOWING INFORMATION:
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Identity and the contact details of the person or organisation (Give it a Tri) that has determined how and why to process your data;
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Contact details of the data protection officer, where applicable;
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The purpose of the processing as well as the legal basis for processing.
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If the processing is based on the legitimate interests of Give it a Tri and information about these interests.
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The categories of personal data collected, stored, and processed.
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Recipient(s) or categories of recipients that the data is/will be disclosed to.
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How long the data will be stored.
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Details of your rights to correct, erasure, restrict or object to such processing.
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Information about your right to withdraw consent at any time.
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How to lodge a complaint with the supervisory authority (ICO).
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Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
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The source of personal data if it wasn’t collected directly from you.
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Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
CHANGES TO OUR PRIVACY POLICY
We keep our Privacy Policy under regular revision. As such, we reserve the right to change our Privacy Policy at any time. Should this occur, we will post all amendments on our website.
HOW TO CONTACT US
Please contact us if you have any questions about our Privacy Policy or any information we may hold about you:
Giveitatri.leisure41@gmail.com
LAST UPDATED
This Privacy Policy was last updated on: 25th September 2024